OUTREACH MANAGAER (BILINGUAL)
LINKING YOURSELF AND NEIGHBORS TO COVERAGE
February 17, 2023
Location: Mid-South Regional Office, Memphis, TN (this position is fully onsite and requires local travel)
Seedco is a national nonprofit organization that advances economic opportunity for people, businesses and communities in need. Founded in 1987 and rooted in the Midsouth since 2004, will provide outreach education and enrollment assistance in the Federal Marketplace. The Linking Yourself and Neighbors to Coverage (LYNC) program will help individuals to establish eligibility, enroll in coverage, and determine if they may quality for affordability programs in a 10-county region of western Tennessee.
Seedco, via funding from the Department of Health and Human Services will provide HHS Navigator enrollment services across 10 counties in West Tennessee.
The Bilingual Outreach Manager (fluent in Spanish) will execute outreach and education campaigns, conduct eligibility screenings, provide facilitated enrollment services, and perform referrals between relevant entities, working individually and as part of a team, reporting to the Assistant Program Director.
Seedco is an affiliate of The Acacia Network, the leading Latino integrated care nonprofit in the nation, offering the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment.
Key Essential Functions:
- Complete Navigator training courses and pass Navigator certification exam. Comply with all continuing education and recertification requirements.
- Provide courteous, professional and confidential assistance in a manner that is culturally and linguistically appropriate to all clients seeking health benefits. Enroll consumers into a qualified health plan via the marketplace.
- Enroll consumers into Medicaid or CHIP when appropriate.
- Conduct marketing and outreach within local communities about health insurance options through the Federal Marketplace.
- Work independently, travelling throughout assigned territory to provide services and meet with scheduled appointments in various locations.
- Handle sensitive and personal information, adhering to client confidentiality and PII.
- Provide assistance with changes to income and household data within an account.
- Present plan comparisons including co-pays, deductibles, out of pocket expenses.
- Ensure that follow-up is completed to capture client referrals and outcomes.
- Complete eligibility for Federal tax credits, Medicaid and Qualified Health Plans.
- Inform consumers of requirements to remain enrolled in the program/s.
- Enter data from consumer interactions, outreach, and education activities.
- Maintain accountability, reliability and dependability when performing all assigned job duties.
- Bachelor’s Degree preferred, or 2+ years relevant work experience.
- At least 2 years of relevant experience in an education, nonprofit or government setting. Knowledge of insurance enrollment or experience in the Federal Exchange is a plus.
- Strong writing, analytical, interpersonal and communications skills required.
- Must be organized, detail oriented and have the ability to work effectively under pressure in both a team setting and individually.
- Experience working with nonprofit organizations, community groups and/or with government entities strongly preferred.
- Experience working in a data driven environment and demonstrates strong computer/database skills; and
- Experience in managing and supporting client needs. Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty.
Physical Demands and Working Environment:
- Ability to travel throughout assigned territory as required
- Ability to work remotely, on occasion, with portable equipment
- Some evening and weekend work is required
- Ability to lift 15 pounds
This position reports to the Assistant Program Director of the LYNC program.
How to Apply:
Interested applicants should send their resume and a brief cover letter to: email@example.com with the subject line “Bilingual Outreach Manager- LYNC”. Due to the large volume of applications we receive, we are unable to personally acknowledge the receipt and status of each one. Only candidates selected for an interview will be contacted. Seedco is an Equal Opportunity Employer.