Program Coordinator — Turning Point

NOVEMBER 11, 2019

Location: Seedco Mid-South Regional Office


Seedco is a national nonprofit organization that advances economic opportunity for people, businesses and communities in need.

Funded by the U.S. Department of Labor (USDOL)’s Reentry Project grant program, Seedco’s Young Adult Reentry Project – Turning Point’s goal is to improve employment opportunities for justice-involved young adults in Memphis. The program will meet participants where they are by addressing their basic needs and barriers to success, resulting in placement of participants in long-term, well-paying jobs. Turning Point will offer participants career pathways through training, education, financial coaching, job placement and career development services.

The Program Coordinator is responsible for day to day operations of Turning Point. He/She will ensure positive and effective communication on the team and provide direct supervision of the Career Case Managers. The Program Coordinator will be responsible for managing the intake, assessment, and enrollment process as well as facilitating instruction to program participants in job readiness and life skills training. Similarly, The Program Coordinator will have experience in creating, facilitating, and monitoring an accountable system of care. He/She will work with partner agencies whose staff are trained in a client-centered model that utilizes a multi-domain assessment tool and is undergirded by a shared data platform. This framework is a collaboration across a wide array of programs and services, with the goal of improving the effectiveness of service delivery by seamlessly, intentionally, and efficiently moving individuals and their families toward economic self-sufficiency and other life goals which they, the clients, identify. The Program Coordinator will carry a small caseload when the volume at any given time exceeds the Case Managers’ capacity.

The Program Coordinator reports directly to the Seedco Assistant Director.

Seedco is an affiliate of The Acacia Network, the leading Latino integrated care nonprofit in the nation, offering the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment.


  1. Coordinate all daily service provided including client eligibility, enrollment and service delivery;
  2. Guide and Support Career Case Managers, whose responsibilities will include intake, job placement, retention, and supporting career advancement;
  3. The Turning Point Program Coordinator will also oversee the programmatic implementation of the two-generation program funded by the United Way of the Mid-South
  4. The Turning Point Program Coordinator will attend weekly UWMS weekly, monthly and quarterly meetings, complete quarterly reports and work with the Director and Assistant Director in completing monthly case file reviews.
  5. The Program Coordinator is responsible for inputting data into Co-Action Net, a system wide database utilized among 100+ UWMS Care Coordination hubs and program partners.
  6. Assist in the outreach and recruitment of program participants;
  7. Coordinate and manage relationships with community referral partners;
  8. Facilitate sessions using career exploration, life skills, and job readiness curricula;
  9. Ensure that information required for program eligibility and reporting purposes is collected and that accurate records are maintained, including case files and participant data entry;
  10. Ensure that all program data is captured and maintained according to agency and funder protocols.
  11. Prepare and present program materials to participants as well as community groups.
  12. Manage and oversee a Young Adults Advisory Council, composed of program alumni;
  13. Ensure that staff complete follow-up to capture participant referrals and outcomes;
  14. Assess client needs, based on identified assessment tools.
  15. Based on the results of the varied assessment tools, assist case manages in referring program participants to appropriate resources.
  16. Coordinate and monitor services received by the program participants.
  17. Communicate regularly with all providers involved to ensure appropriate care is provided, and to reduce duplication of services.
  18. Attend professional development trainings
  19. Serve as a point of information and resource for clients, fellow staff members, and service providers
  20. Maintain accountability, reliability and dependability when performing all assigned job duties.



  1. Bachelor’s degree; Master’s preferred.
  2. At least 5 years of relevant experience in nonprofit management, nonprofit setting, workforce development, financial empowerment;
  3. Strong writing, analytical, interpersonal and communications skills required;
  4. Must be organized, detail oriented and have the ability to work effectively under pressure in both a team setting and individually;
  5. Must be able to manage multiple projects;
  6. Experience working with nonprofit organizations, community groups and/or with government contracts strongly preferred;
  7. Experience working in a data driven environment and demonstrated strong computer/database skills; and
  8. Experience working with young adults to build skills and achieve sustainable employment.
  9. Experience in managing and supporting client needs. Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty.



This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.


This position reports to the Assistant Director.


Interested applicants should send their resume and a brief cover letter to with the subject line “Program Coordinator – Turning Point.” Due to the large volume of applications we receive, we are unable to personally acknowledge the receipt and status of each one. Only candidates selected for an interview will be contacted. Seedco is an Equal Opportunity Employer.

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